As we continue to prioritise high quality and satisfaction in customer relationships, we are excited to highlight the work of our dedicated Account Managers. Our Account Managers are integral to fostering strong relationships with our customers, from strategic planning to day-to-day interactions, the team exemplify the commitment, expertise, and collaboration that drive our company's success.
We recognise the importance of having a team that is not only skilled but also invested in the success of our customers to ensure that their needs are met with precision and care. Our team of Account Managers is made up of five exceptional industry professionals, each bringing unique skills and experiences to the table.
Adam Robinson: Comercial Manager
As the Commercial Manager, Adam oversees the team of Account Managers, ensuring that their strategies align with the overall business goals. Focusing on developing and maintaining strong relationships with our customers, driving commercial success, and ensuring that the team delivers exceptional service.
Adam’s hard work and dedication have been at the centre of driving the commercial success of the Account Managers. His strategic vision and leadership have led to alignment within the team which has facilitated significant growth and strengthened client relationships.
Julie Hawkins: Account Manager (Blinds)
As the Account Manager for our blind customers, Julie’s focus is on understanding their specific needs and providing tailored solutions. Julie has been instrumental in expanding our market presence within the blinds sector, consistently delivering high levels of client satisfaction and driving significant business growth.
Justin Whitaker: Account Manager (Industrial and Garage)
Justin joined the company in the customer service team, followed by gaining experience as our Warehouse Manager. With his numerous positions throughout the business, he has developed a deep understanding of our products and our customers. This expertise makes him an ideal fit for the Account Managers team, where he now oversees our Industrial and Garage customers.
Sara Smith: Account Manager (Export)
Sara Smith, our Export Account Manager, handles all our international accounts and ensures seamless coordination and support for our customers abroad. This involves understanding diverse market needs and ensuring compliance with international regulations.
Ellard is on a mission to expand our presence in the international market and bring our innovative solutions to a wider global audience. Sara plays a crucial role in this development, ensuring that our international customers receive the same exceptional level of care and attention as our UK-based clients.
Leslie Potts: Sales and Customer Service Coordinator
Les is dedicated to supporting customers, ensuring they have everything necessary for their business to thrive. In addition to this, he manages all of our product training programs, providing complimentary, bespoke sessions tailored to each customer’s needs. Les organises these training days to ensure they run smoothly and effectively, maximising the value for our clients.
Our Commitment to Excellence
At Ellard, we believe in a proactive and collaborative approach to account management. Our team works closely with clients to understand their goals and challenges, providing customised solutions and continuous support. Whether it’s through strategic planning or daily communication, our focus is on delivering value and building trust.
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