As we move into 2023, I will be expanding my role as Operations Director, to encompass sales and marketing, this is an exciting step that will blend all departments within Ellard to reach common goals.
I will implement structured processes and procedures within Ellard's sales function and align it closely with the operations side of the business. The aim of the role is to ultimately increase customer satisfaction, customer retention and gain new long-term business. There is also a huge people element to the role, and I will be committed to training, developing and mentoring each member of the Ellard team to continue and grow their journey with Ellard.