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Sliding Gate FAQs

Sliding Gate FAQs

Sliding Gate FAQs

Take a look at our most frequently asked questions regarding automated sliding gate motors, from installation to fault finding

Sliding Gate FAQs

When I try to open the gate, the motor ‘buzzes’, but it appears it cannot manage to open it. What is happening?

It may be mechanical friction of the gate itself due to wear, or deterioration of the start condenser (for 230V motors). In the first case, you can try to unlock the motor and try to move it manually (you will realise as it is more tiring), while in the second case you should ask your installer to check. In both cases, you should however ask the installer to intervene to solve the problem.

On sending a command, the motor does not execute any manoeuvre for quite a few seconds, while the flashing indicator signals. What is happening? 

This situation is used to warn you to run a routine maintenance check on your gate. This function is inserted to help you conduct the correct periodic control on the gate, to check everything is in place and execute operations necessary to prolong the duration of your installation. Call your installer to intervene. In the meantime, apart from this slight delay during the opening phase, your gate will continue to work as normal.

What should I do if the gate wont move when I send a command to the transmitter?

The most frequent causes can be the remote control battery (in this case with another remote control it will probably move), or there may be a malfunctioning safety device (photocells and/or sensitive edges), in the command control unit or the motor itself. Try to change the battery for the remote control, for other controls contact your installer.

Pressing any key on the transmitter, the LED does not switch on and the gate wont move. What should I do?

The problem may be the remote control battery is flat. Try and replace it, check the LED switches on and try to activate the gate; with any activation, the gate should normally move again.

Why are there different types and models of sliding motors? 

Pay utmost attention to the weight of the gate, referring to the technical features, to choose the motor with the correct power to move it.

What if I have problems with the electricity line? 

If you want the gate to open automatically, even when there is no electricity, or it has to work without connection to the electricity line,  choose a 24V motor (adding a backup battery to the system in the first case, or using ECO-LOGIC in the second), while, if you don’t need this, the 230V motor will allow unlocking and manual operation in the event of a blackout.

What motor should I choose between 24V, 230V and 230V inverter? 

If you have 1 to 20 openings per day (residential use), you can easily use a 230V electro-mechanical motor, while if the number of openings increase, you should choose a 24V electro-mechanical motor, or 230V inverter motor (for heavier use).

What motor can I use for my sliding gate?

Here are different types of motors to use based on the characteristics of the gate and according to the type of use. It is therefore important to firstly understand exactly what your needs are.

For more information regarding sliding gate automation please contact one of our helpful sales engineers today.

 

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